The recipient address must be in the EU.

The determination of an exact delivery time within the delivery period is not possible. Time deviations as well as the blocking of a certain delivery date are possible, especially on peak days with exceptionally high delivery volume, whereby any claims for damages as well as further claims by you are excluded. Orders are shipped from Monday to Thursday, Friday to Sunday there is no shipping. No deliveries will be made on Sundays and official national or cantonal holidays. If you are not present at the time of delivery and have not given special delivery instructions, the delivery driver may leave the delivery in a freely accessible place or leave a pick-up invitation in the mailbox. If you have received a pickup invitation, you must pick up the delivery at the appropriate post office within 48 hours. You assume responsibility for the delivered products, even if they were not directly received by you.

The delivery costs communicated in the online store apply. The delivery costs are listed as an additional item in the shopping cart and on the invoice. From EUR 35 the delivery is free of charge. Otherwise the delivery costs are EUR 10.

The orders are delivered by DHL Express.

Our products are packed in a frozen state and passively cooled by insulation materials and cooling pads during the period of shipment. The products are delivered at a maximum of 5 degrees Celsius. The outside temperature prevailing at the time of delivery may have an influence on the temperature of the products.

Our shipping partners have permission to deposit packages at the front door. The in order to prevent delays due to two or third deliveries on subsequent days, which may have a negative impact on the shelf life of our products.