FAQs

We are very happy about that! Feel free to contact our food service team at [email protected] or fill out the corresponding form on the website.

Of course! Feel free to contact our food service team at. [email protected] or fill out the appropriate form on the website.

We can send you samples (400g) of our entire range.

We will be happy to advise you personally by e-mail at [email protected] and create an individual offer for you.

The minimum order quantity is 8 kg per product, because always ordered per carton. I.e. 16 kg, 24 kg etc. there is no maximum quantity ;)

If we receive your order by 9am, you can expect it the following day. Weekends are excluded.

From 24 kg the products are shipped frozen. Below 24 kg they will arrive refrigerated.

Sure! Contact us at [email protected]to get a login for our B2B webshop.

If you would like to change or cancel your order, please contact us at the following e-mail addresses:
Switzerland: [email protected]
Germany: [email protected]
Austria: [email protected] / [email protected]
France: [email protected]
Italy: [email protected]
BeNeLux: [email protected]
Other EU member states: [email protected]

If you have received or purchased a damaged product, please have purchased, please contact us immediately at [email protected]. Please send us a picture of the damaged product

If you have received an incorrect product or an incomplete order, please contact us immediately at [email protected]. In order for us to help you as soon as possible, please be sure to include your order number.

If you can no longer log in to your account, try resetting your password. If this does not work, please contact us at [email protected].

The products are passively cooled by insulation packaging and cooling elements for the period of shipment. The products are not shipped frozen.

The insulated bag is made of recycled waste paper and can be 100% recycled. The cold packs are filled with water.

The packaging carton can be disposed of with the regular carton. The plastic-like cover can be disposed of in the PET, the inside can be disposed of in the waste paper. The cooling pads can be cut open and the liquid (water) emptied out. The sleeve can be disposed of in the residual waste.

All countries: The shipping materials cannot be returned at the moment.

Switzerland: Shipping takes place from Monday to Thursday and takes between 1-2 days. We do not ship on Friday, as delivery on Saturday is not possible. Germany: Shipping takes place from Monday to Thursday and takes between 1-2 days. We do not ship on Friday, as delivery on Saturday is not possible. Austria: Shipping takes place from Monday to Thursday and takes between 1-2 days. We do not ship on Friday, as delivery on Saturday is not possible. France: Shipping takes place from Monday to Friday and delivery times are 1 to 2 days. Delivery on Saturday is only possible if the order is placed before noon on Friday. Italy: Shipping takes place from Monday to Thursday and takes between 2-3 days. We do not ship on Friday, as delivery on Saturday is not possible. Other EU member states: Shipping takes place from Monday to Thursday and takes between 2-3 days. We do not ship on Friday, as delivery on Saturday is not possible.

Sure! Here you can find our coupons. Please take into account that the vouchers are sent directly by mail. Physical vouchers cannot be purchased.

Planted can be purchased by subscription. Here you can compose the subscription according to your wishes.

In your customer account you can adjust or cancel your subscription.

Switzerland: In our online store you can pay either by credit card (Visa, Mastercard, Amex), Twint, PayPal or on account. Germany: In our online store you can pay either by credit card (Visa, Mastercard, Amex), PayPal or on account. Austria: In our online store you can pay either by credit card (Visa, Mastercard, Amex), PayPal or on account. France: In our online store you can pay either by credit card (Visa, Mastercard, Amex), PayPal or AppePay. Italy: In our online store you can pay either by credit card (Visa, Mastercard, Amex), PayPal or AppePay. Other EU member states: In our online store you can pay either by credit card (Visa, Mastercard, Amex), PayPal or on account.

Once your order is registered with our shipping partner, we can no longer change the address. So contact us immediately if you want to change your address.

Once your order has been shipped, you will receive an email with the tracking link of your delivery.

Switzerland: Orders are dispatched either by Swiss Post or QuickPac. Germany: Orders are shipped by DPD. Austria: Orders are shipped with DPD. France: Orders are shipped with Chronopost. Italy: Orders are shipped with MBE. Other EU member states: Orders are shipped either by DPD or DHL.

Switzerland: Shipping costs CHF 10 and is free of charge for orders over CHF 40. Germany: Shipping to Germany costs EUR 8. From an order value of EUR 30, shipping is free of charge. Austria: Shipping to Austria costs EUR 8. From an order value of 30 EUR shipping is free of charge. France: Shipping to France costs EUR 5. From an order value of 50 EUR, shipping is free of charge. Italy: Shipping to Italy costs 9.80 EUR. Shipping is free for orders of 4 or more products. Other EU member states: Shipping to the remaining EU member states costs EUR 10. From an order value of 35 EUR (depending on the country) shipping is free of charge.

Yes, since September 2023 we are officially certified as a B Corporation and we are very proud of that! B Corp certification is a testament to our unwavering commitment to making a positive impact on people and the planet. As a certified B Corp, we are part of a global community of companies that meet high standards of performance, transparency and accountability, balancing profit with purpose. For more information on sustainability at Planted , click here:
Sustainability

Yes. Compared to conventional meat production, Planted emits up to 97% less greenhouse gases and requires up to 90% less water. You can find more information on the topic of sustainability and the savings per product at Sustainability

The local cultivation of our raw materials is very important to us. Most of our raw materials currently come from Western Europe. Whenever possible, we try to source raw materials from Switzerland and work closely with Swiss suppliers. For example, we sourced yellow peas from Switzerland for the first time in 2023 and are conducting a research project on the use of yellow peas from Switzerland in our products. You can find more detailed information on our raw materials and our approach to ensuring that our suppliers comply with the highest quality standards as well as social and environmental standards in our Sustainability Report 2023.

Local cultivation of our raw materials is very important to us. Unfortunately, there is currently a lack of processing capacity in Switzerland to produce high-quality protein flours from the protein seeds (mostly legumes), which is why we source them from nearby foreign countries. In addition, the variety or protein content and composition of the respective plant is often not yet adapted to the application, in our case wet extrusion, so there is still a lack of know-how. Together with the Swiss Federal Office for Agriculture, we have launched a pilot project for the cultivation and processing of Swiss yellow pea proteins. In the launched project, our team wants to concretely investigate the suitable variety as well as the further processing into protein flours, so that in the near future these raw materials can also be sourced from Switzerland. In addition, we are a member of the Swiss Protein Association in order to promote the topic of alternative proteins on the political agenda.

The sustainable and local cultivation of our raw materials is very important to us. In our products, we use a variety of proteins from plants, thereby promoting diversity in the cultivation of plant proteins and enabling balanced nutrition. Pea protein and plant fiber are the primary raw materials used by Planted and make up the majority of our total amount of purchased ingredients. Other protein sources include oats and sunflower. We mainly use yellow peas as a protein source for our products, mostly sourced from Western Europe. All purchased raw materials are GMO free and are not grown in biodiverse rainforest areas.

We use electricity from 100% Swiss hydropower for our production in Kemptthal (Switzerland). And to ensure that no energy is wasted, we recover the heat generated in the production process and use it to heat our offices and other parts of the building. As a result, we have drastically reduced our natural gas consumption to just 20%, with the remaining 80% being covered by this energy recovery system. To reduce water consumption as much as possible, we have taken measures to save water throughout the company.

Find out more about sustainability at Planted in our sustainability report

In addition to quality and safety, we place particular emphasis on identifying and avoiding social and environmental risks in our supply chain. Our guideline for suppliers defines criteria for sustainable cooperation based on ILO labor standards and the UN Guiding Principles on Business and Human Rights and describes the avoidance of environmental pollution. This policy is currently being communicated to our key suppliers.

The comparison with animal products was carried out by the independent institute Eaternity. Using the example of planted.chicken, the footprint is compared with that of a conventionally reared Swiss chicken (breast). The figures are compared on a cradle-to-gate basis for the planted.chicken with those of the animal chicken - i.e. from production until the finished product leaves the factory. More on this under Sustainability

At the moment our products are not certified organic. The raw materials used are currently not organically grown. Unfortunately, at this time it is not possible to obtain organic plant protein raw materials in the quality and quantity that we would need to manufacture our products. However, we are constantly searching for and evaluating organic raw materials. We are working on being able to offer an organic quality product in the future. Together with the Federal Office for Agriculture, for example, we are currently examining whether we can start a pilot project for the production of yellow pea proteins in Swiss organic quality.

Where possible, we procure raw materials using a circular economy approach in order to be able to produce even more resource-efficiently. This enables us to make an even greater contribution to a sustainable global food system with our meat. In order to reduce waste and emissions, material and energy cycles are closed wherever possible and by-product streams from other value chains are utilized. In the case of our sunflower, for example, which is used in planted.pulled, we only use the press cake that remains after oil extraction and is an important by-product. Traditionally, this sunflower press cake is used as animal feed, as a component of fertilizers or as a substrate for biogas production. In addition to these uses, the press cake has great potential for reuse as food due to its richness in essential macro- and micronutrients, containing both protein and fiber. This approach ensures that every part of the harvest is utilized and waste is minimized.

We believe in using scarce resources sparingly and responsibly. That is why we are continuously working to optimize our production processes and avoid waste wherever possible. For example, we have introduced a project that enables us to recycle scrap from our production. Such rejects occur when our machines are not yet fully heated or when parts of the meat do not meet quality standards, for example. With the new process, we have been able to reduce losses by more than 90%, thus combating food waste. We always want to improve and have therefore set ourselves the goal of achieving 100% reduction.

For the carbon footprint, the entire life cycle of our products was evaluated. For this purpose, we work together with the independent institute Eaternity. They looked at our products from cradle to grave. From the cultivation and harvesting of ingredients to processing and transport, energy consumption in our production facility, storage and transport to stores, and disposal of packaging - everything was included. These calculations are particularly important to us because they show us the areas in which we can still improve and where we can best start. Sustainability Eaternity

All raw materials are transported in containers and trucks; we do not fly in the main raw materials by plane.

In the retail sector, we have switched our packaging in to 80% recycled PET (rPET) and continue to use FSC-certified continue to use FSC-certified cardboard. The rPET material has a lower carbon footprint - 66% more efficient at reducing environmental impact - than its virgin plastic counterpart and has already been recycled at least once. The FSC certificate guarantees that the material used comes from managed forests. Our cardboard packaging can be disposed of in the normal cardboard collection.

We take an innovative approach and use a perfect process and high-quality ingredients to create products that taste great - without any additives. With a minimum of natural ingredients, we set a completely new standard in the plant-based product category. Thanks to a variety of proteins, our products are healthy for the consumer and protect the environment.
All Planted meat products are 100% plant-based and are made using only carefully selected natural ingredients:
- Peas, sunflower, soy
- Rapeseed oil (sunflower oil for planted.bratwurst)
- water
- vitamin B12

+ Marinade made from natural ingredients such as salt, sugar, spices, herbs, yeast, lemon juice or other oils)

The exact details of the respective ingredients and nutritional values can be found on the packaging or in our webshop under "Products".

Planted you can buy either directly in our online store , online store in stores, restaurants or other stores. You can find all locations under Locations

For Planted to taste great, the right preparation is the key. You can find many tips and tricks and delicious recipes under Recipes

We humans are creatures of habit, as we all know. To have an impact on the planet, our eating habits need to change. The best way to do this is with a meat-like product that can be integrated into our eating habits. This is one of the best ways to promote a plant-based diet that even diehard meat eaters will enjoy. We know that old habits are hard to change, so we try to do our part.

Planted differs from other meat alternatives mainly in the following points: - Own production in Switzerland: We are very proud to be able to manufacture our products in our own production. This gives us full control over the entire process and allows us to further optimize our products. - Short ingredient list: For example, most of our products have only five ingredients! - No additives: All Planted products consist of only natural ingredients and contain no additives.

Due to possible quality losses, we do not recommend freezing Planted . Products from the webshop are thawed or passively cooled from shipping. Packages in the retail trade are not frozen.

Yes, dishes containing our meat can generally be reheated. Depending on the storage and reheating method, sensory deviations may occur, such as loss of juiciness and texture.
It is generally recommended to check food and especially dishes before consumption to see if they have changed in smell, appearance or taste. Please note that food must be stored in the refrigerator at below 5°C after cooking and that you should always follow the storage instructions and best-before dates on the food packaging.

If you order our products via online store, the best before date is 20 days from shipment in refrigerated condition. In retail, see the best before date on the packaging.

Our breaded products, such as the planted.schnitzel Viennese style, the planted.chicken Crispy Strips and the planted.chicken Crispy Burger contain wheat flour. These products are therefore not gluten-free.
No gluten-containing ingredients or gluten as a binding agent are used in the production of the other products. However, due to the manufacturing process, it cannot be completely ruled out that gluten-containing ingredients come into contact with the product. For this reason, these products are labeled with a trace label.

The vitamin B12 used is cyanocobalamin. This is produced biotechnologically (fermentation) and is GMO-free, vegan and therefore contains no animal products. It is added because it is not found in such high quantities in plant-based raw materials. The supply of VitB12 is essential for a functioning metabolism and plays a key role for the blood, the nervous system and the brain.

All Planted products are manufactured in our own production facility in Kemptthal, Switzerland. You can find more information under production

The manufacturing process is called wet extrusion. Extrusion is a process that was originally developed for rubber processing, but since the 1960s has also been used in the food industry: for peanut flips, cornflakes, spaghetti or, more recently, Planted. It is central to the second generation of plant-based meat substitutes because it allows extracted plant proteins, which have a spherical shape at the microscopic level, to be transformed into the fibrous and elongated form of animal muscle fiber proteins. By rotating two screws, the ingredients are heated and pressurized in the extruder. At the same time, shear forces act as in a pasta machine. This produces a dough that is pressed through a nozzle and cooled inside. Thus, we can convert plant proteins into the fibrous structure of meat by applying only heat, pressure and shear. This innovative process mixes the best raw materials and selects the right parameters for our unique setup, without the need for chemical additives.

Raw materials are transported in containers and trucks, we do not fly raw materials in.

In the retail sector, we have switched our packaging in to 80% recycled PET (rPET) in Switzerland and continue to use continue to use FSC-certified cartonboard. The rPET material has a lower carbon footprint than its new plastic counterpart made from virgin plastic and has already been recycled at least once. The FSC certificate ensures, that the material used originates from managed forests. Our cardboard packaging can be disposed of in the usual cardboard collection cardboard collection.